Terms of Service

1. The Service

Cul-AI provides a cloud-based restaurant management system, including point-of-sale, inventory, kitchen display, invoicing, and related tools for restaurants, cafés, and cloud kitchens.

2. Accounts and Eligibility

• You must provide accurate information and keep your account credentials secure.
• You are responsible for all activity that occurs under your account.
• You must be legally able to enter into a binding contract to use the Service.

3. Subscriptions, Billing, and Taxes

• Paid plans are billed in advance on a recurring basis according to the plan you select.
• Prices are exclusive of VAT unless stated otherwise; applicable taxes are added and invoiced in line with ZATCA requirements.
• Unless required by law or stated in our Refund Policy, payments are non-refundable.
• We may change plan pricing with prior notice; changes apply to the next billing cycle.

4. Acceptable Use

• Do not use the Service unlawfully or to infringe the rights of others.
• Do not attempt to disrupt, reverse-engineer, or gain unauthorized access to the Service.
• Do not upload malicious code or misuse the platform’s resources.

5. Your Data and Content

You retain ownership of the data and content you submit. You grant us the rights needed to host and process it in order to operate the Service, as described in our Privacy Policy.

6. Intellectual Property

The Service, including its software, design, and trademarks, is owned by Cul-AI and its licensors. These Terms do not grant you any rights in our intellectual property except the limited right to use the Service.

7. Third-Party Services

The Service may integrate with third-party products, such as payment or messaging providers. Your use of those services is subject to their own terms.

8. Availability and Support

We aim to keep the Service available and to provide support during business hours, but we do not guarantee uninterrupted or error-free operation.

9. Disclaimers and Limitation of Liability

The Service is provided “as is.” To the maximum extent permitted by law, Cul-AI is not liable for indirect, incidental, or consequential damages, and our total liability is limited to the amount you paid for the Service in the 12 months before the claim.

10. Termination

You may cancel at any time as described in our Refund Policy. We may suspend or terminate access if you breach these Terms or use the Service in a way that risks harm to others.

11. Governing Law

These Terms are governed by the laws of the Kingdom of Saudi Arabia, and any disputes are subject to the competent courts of Saudi Arabia.

12. Changes to These Terms

We may update these Terms from time to time. Continued use of the Service after changes take effect constitutes acceptance of the updated Terms.

Contact

If you have any questions about this policy, please reach out to us:

Email: info@cul-ai.com